When something traumatic or destabilising happens at work, leaders often feel the pressure to “get it right” in how they respond. But what does the right response look like? What exactly happens when a critical incident support specialist steps in?
In this post, I’ll walk you through what to expect when you bring me in to support your team—so that if or when something happens, you’re ready to act with clarity and confidence.
Every Response is Tailored
There’s no “one size fits all” approach to workplace trauma. Some organisations simply want to offer a block of one-on-one counselling sessions to affected staff. Others prefer a team-based response, with a structured group debrief followed by a conversation with leadership.
Whatever the preference, the process starts with a short, focused conversation. In that first call, we explore:
- What’s happened
- Who has been affected
- What type of support will feel most appropriate and effective for your people
From there, I create a flexible, professi
